Troubleshooting Center

Welcome to the EasyDCIM Troubleshooting Center. This section contains detailed guides for diagnosing and resolving common problems that may occur during the operation of EasyDCIM and its integrations.

Common Issues

• Self-Signed SSL Certificate Warning - Understand the default self-signed certificate and replace it with Let's Encrypt or a paid/custom certificate.

Updates

• Not Enough Disk Space During Update - Resolve update failures caused by insufficient free disk space before pre-update backup.

Remote Agents

• Graph Data Freshness - Diagnose stale traffic, power usage, sensor, and port graph data even when the Remote Agent is online.
• Remote Agent Logs and Diagnostics - Find Remote Agent logs, queue status, and diagnostic commands.
• Remote Agent Memory Limits - Diagnose memory exhaustion, worker restarts, and overloaded polling jobs.
• Remote Agent Network Requirements - Verify firewall rules, ports, and connectivity required by Remote Agents.
• OS Installation - Solutions for common problems related to PXE boot, DHCP, and remote OS installation.
• Polling - Diagnose and resolve connection timeouts, slow API responses, and polling errors between the Master Panel and Remote Agents.

Servers Management

• IPMI Connection - Diagnosing [IPMI] Connection failed errors and manually testing BMC connectivity using ipmitool via IPMI over LAN protocol.

If you cannot find a solution to your problem here, please consider reaching out to our official support.